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Passenger Terminal Amsterdam

General Information
Contact nameMr. Dick de Graaff
AddressPiet Heinkade 27, 1019 BR, Amsterdam
Telephone+31 (0)20 5091000
Fax+31 (0)20 5091009
E-mail Operations/ISPS/
Emergency Telephone+31 (0)20 5091006
Operating Hours24 hours
Local TimeGMT +1
Summer timeYes
Local LanguageDutch
Berth and suppliers information
Berth namePassenger Terminal Amsterdam
Length quay600 metres
Beam quay12 to 30 metres
Hight quay2 metres above waterline
Max crane lifting capacity30 ton cranes
Draft10 metres

Pilot information

  • Inform the Haven Operatie Centrum (Port Operations Centre) in IJmuiden of your ETA at least twelve hours in advance. Tel.: +31 (0)255 523934 (Available 24/7)
  • Repeat this six hours, three hours and one hour before arrival at the pilot station
  • For outbound ships, reporting times are eight hours and four hours before departure
  • Changes to departure times of more than an hour must be reported at least three hours before departure

The Haven Operatie Centrum (Port Operations Centre) uses this information to create a lock schedule.

Anchorage information
Maximun vessel anchoredNo restrictions
Maximun length340 metres
Maximun beam39 metres
Maximun draught8.80 metres
Speed restrictionsyes


The Passenger Terminal Amsterdam has numerous facilities for cruise ships and their guests. Below is a list of the most important terminal facilities:

  • Welcome market
  • Subway restaurant
  • Thinking of Holland souvenir shop
  • Segway rental and tours
  • Cheese and souvenir stalls
  • Bicycle rental
  • 3000 m² reception hall
  • Luggage lockers
  • Public telephones
  • Public lifts to all levels (full wheelchair accessibility)
  • Roof terraces with views of the city and IJ
  • Tourist information desk
  • Covered concourse
  • Coach parking facilities
  • Taxi stand in front of the door
  • Public car park
  • P + R Zeeburg (Park & Ride)
  • Valet Parking
  • Tram stops in front of and next to the terminal (lines 25 & 26)
  • Internet consoles (free usage)
  • ATM in lobby of the Mövenpick Hotel next to the PTA
  • Television corner
  • Kid’s corner
  • Accommodation in adjacent Mövenpick Hotel Amsterdam City Center
  • Free city maps

Many cruise ships arriving in the Dutch capital berth at our unique premises on the banks of the IJ in Amsterdam. Passenger Terminal Amsterdam team welcomes 300,000 passengers on an annual basis and efficiently docks the approx. 150 ships carrying these passengers. Passenger Terminal Amsterdam also hosts a large number of events, small and large, and always spectacular!

Amsterdam is a very popular tourist attraction and has a lot to offer. For this reason, it is becoming an increasingly popular cruise ship destination. Amsterdam – like a cruise – is a unique experience. Amsterdam’s magnificent city centre is compact, which means that everything is within walking distance – from the diamond factories to the world-famous museums. There are also many tourist attractions and excursions in the surrounding areas. For complete information about activities in and around Amsterdam, please visit the following websites:

Partners of Amsterdam Cruise Port