Passenger Terminal Amsterdam is a joint venture between the Municipal Port Authority of Amsterdam, which is responsible for the maritime operation, and NS Stations, which is responsible for managing and marketing the terminal. The management and organization of the terminal is undertaken by a compact, dedicated team within which short lines of communication and customer-orientation take centre stage.
Since Passenger Terminal Amsterdam has become operational, the attraction of Amsterdam for cruise ships has greatly increased. This applies to both the passengers and the cruise operators. Today’s cruise ships can be handled more smoothly, which means that passengers can be offered a high level of service and a enjoyable experience. The 600m long (and 35m wide) quay with brand new gangways, dedicated duty managers and a welcoming market in the terminal for the passengers make it an enjoyable experience to call on Amsterdam.
Amsterdam’s multifunctional cruise terminal lies at the edge of the city centre. Even from the ship, there is already a wonderful view of the city centre. From the ship’s gangway, cruise tourists can easily walk into the city or take a taxi or tram to the centre. Various tour operators provide their popular sightseeing tours through the canals of Amsterdam (the most popular attraction in the Netherlands) from the terminal – since the brand new Zouthaven has become operational in May 2008.
Passenger Terminal Amsterdam has developed a unique protocol in order to handle cruise ships as efficiently as possible. A strategy has been developed to co-ordinate aspects such as logistics, infrastructure, passenger flows, transport flows, project and process management with one another in the most optimal way, in order to handle ships as smoothly as possible.
The wishes of the cruise operators and passengers are naturally the most important point here.
Contact Mr. Dick de Graaff
Address Piet Heinkade 27
Zip code 1019 BR
Country The Netherlands
Telephone + 31 20 509 1000
Fax + 31 20 509 1009